Help Center
Our most frequently asked questions, if you still need help then please email us.
DELIVERY INFO
Once your order has been placed, this should be dispatched within 24 - 48 hours of your purchase.
There may be a slight delay over the weekend & bank holidays.
*Due to our current sale your order may take a little longer to dispatch, we are working to get all order dispatched as quickly as possible. We appreciate your patience!
If you still have a questions regarding your order, please reach out to our team on the following email: support@offseasonsclub.com
In some cases the tracking link emailed to you will not work immediately, please try the tracking number 24 - 48 hours after email receipt on the websites below:
Click on the correct courier image/link below to be taken to their website:
ServiceTracking Link
Deutsche Post
(EU)
https://webtrack.dhlglobalmail.com/
6 - 10 W/Days
DHL Express
https://www.dhl.com/global-en/home/tracking.html
2 - 3 W/Days (EU + USA)
3 - 5 W/Days (Worldwide)
DPD
Next Working Day* (UK Only)
ROYAL MAIL
https://www.royalmail.com/track-your-item#/
2 - 4 W/Days
STANDARD INTERNATIONAL
https://webtrack.dhlglobalmail.com/home
6 - 10 W/Days
DPI GlobalMail
https://webtrack.dhlglobalmail.com/
10 - 15 W/Days
Key: W/D = Working Days (Mon-Fri)
*DPD = Next Working Day - if ordered before 3pm (working days include Mon-Fri)
*DPD Saturday Delivery - Guaranteed - If ordered before 2pm Friday
If you still have a questions regarding your order,
please reach out to our team on the following email: support@offseasonsclub.com
Below, you can easily see all of our expected delivery time frames and couriers available for each country.
All timeframes below start once your order has been dispatched
UK 2 - 4 W/Days
EUROPE 2 - 3 W/Days
USA 6 - 10 W/Days
Japan 10 - 15 W/Days*
Worldwide 10 - 15 W/Days*
DPD Express 6 - 10 W/Days
Next Working Day*
Key: W/D = Working Days (Mon-Fri)
We are not responsible for any duty/VAT/import fees for Worldwide shipments for information on EU customs.
*DPD = Next Working Day - if ordered before 3pm (working days include Mon-Fri)
* This service typically takes between 8 - 16 days, if your shipping location requires the order to pass through customs, this typically takes another 6 -10 days.
If you still have a questions regarding your order, please reach out to our team on the following email: support@offseasonsclub.com
Here you can see our shipping services for USA/Canada shipments*:
All timeframes below are after your order has been dispatched.
Free* USA/Canada delivery above $69
DHL Express - 2 to 3 working days ($10+)
Standard International - 6 to 10 working days ($6+)
GlobalMail Tracked - 10 to 15 working days ($4+)
*Free Shipping cannot be used in conjunction with any other discount codes.
*These time frames exclude Bank Holidays & Weekends*
If you still have a questions regarding your order,
please reach out to our team on the following email: support@offseasonsclub.com
ORDER ISSUES
In some cases, a cancellation of your order may not be possible straight away as your goods may be on the way to you.
If you would like to cancel your order, please contact us and include the following information to help us find your order:
1. Your order number (starting with #)
2. Your full shipping address
3. Your contact number
Once we have received this information from you, our team will aim to resolve this as soon as possible.
*Please note you have up to 14 days from the date you receive your goods to cancel your order with us. If your order has been delivered, please make the necessary arrangements to return your order so this can be cancelled for you.
Want to reach out to us? Please email: support@offseasonsclub.com
Unfortunately at this time we are unable to amend any orders which have been placed through our website.
We would highly recommend your order is checked and confirmed with sizes and items before this is payed for.
Please reach out to our customer service team if you have any further enquiries support@offseasonsclub.com
As much as we try to deliver your order to the timeframe we provide, sometimes there can be delays which occur when your goods are on the way to you.
If you do face any of these difficulties our expert team are only an email away to help you to receive your awaited order. You can always contact them: support@offseasonsclub.com
When contacting our team please include the following so we can help you as quickly as possible*:
1. Your order number (starting #)
2. Your shipping address
3. Your tracking number (if possible)
We will then aim to resolve this as quickly as possible as we cannot wait for your to receive your order!
*Please note: Contact needs to be made within 7 days of tracking status showing as delivered if you have not received your parcel per terms of our couriers. This is to ensure we can resolve this for you without delays or investigation failures.
We are so sorry to hear this! We know these things can happen but our amazing team will fix this for you!
Please contact us as soon as possible and include the following information*:
Your order number (starting with #)The item which is damagedPhotos of the damage.
Once we have received this information from you, we will work to resolve this as soon as possible.
*Please note: All items have a 6-month warranty on faults, please be sure to check the date of your order before reaching out to us.
If you still have a questions regarding your order, please reach out to our team on the following email: support@offseasonsclub.com
Please contact us and include the following information:
Your order number (starting with #)The item which you are missing. The item sent in its place. A clear photo of the item you have received.
Once we have received this information from you, we will work to resolve this as soon as possible.
If you still have a questions regarding your order, please reach out to our team on the following email: support@offseasonsclub.com
Please contact us and include the following information:
Your order number (starting with #)The item which you are missingA clear photo of the packaging bag (which shows damage)A clear photo of the items you have received next to the packaging
Please note: All missing items need to be reported with pictures within 48 hours of delivered status.
Once we have received this information from you, we will work to resolve this as soon as possible.
If you still have a questions regarding your order,
please reach out to our team on the following email: support@offseasonsclub.com
RETURNS
We will only return or refund items if wrong size were sent.
We have an accurate size chart of all the apparel, please do check it before you order.
We can do exchange if you picked the wrong size, but you will have to cover the shipping fees.
If you choose to return your item(s), we aim to process your return within 14 days of receipt, however in exceptionally busy periods (such as during sales) this may take up to 28 days.
Typically your bank will then take 3 - 5 working days* to transfer the monies back to your account.
*If you have not received your refund within 5 working days - please contact your bank to ensure this has not been processed and then contact our team on the email below.
If you have any further inquires for our team regarding refunds then please contact us: support@offseasonsclub.com